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Support
Contact us
Email [CONTACT EMAIL]. We aim to reply within [E.G. 2 BUSINESS DAYS]. Please include your device model, operating system version and app version, and do not send recordings or transcripts unless we ask for them.
Common questions
How do I start and stop a recording?
Open the app and start listening. The listening screen shows that recording is active and how long it has been running. Use Pause or Stop at any time.
The app can’t hear anything
Check that Onusmu has microphone permission. On iPhone: Settings → Privacy & Security → Microphone. On Android: Settings → Apps → Onusmu → Permissions → Microphone. Recording also depends on what your phone’s operating system allows, for example while another app is using the microphone or during a phone call.
The assistant says it can’t find an answer
The assistant answers only from your own transcripts. If something was not recorded, or was not picked up clearly, it will say it cannot find it rather than guess.
A transcript is wrong
Transcription is automatic and can make mistakes with background noise, people talking over each other, or unusual names. Open the memory to read the full transcript around the answer.
Can I record other people?
Tell people you are recording, and record only where it is permitted. Recording laws differ from place to place and in some places everyone must agree first.
How do I delete my recordings or my account?
See Delete your data.